JAMES A.
Customer service and response time was great.
The only issue I had was that the Orb speaker I sent in could not be repaired. They clearly explained why and offered an alternative solution.
Brian P.
Great job trying to help me out with an older purchase. Way to stand behind your product!!!
todd p.
Amazing customer service. Responsive, quick and efficient.
Speakers are good as new - Bravo Orb
Jason B.
Great service. One mix up on shipping my order that was very quickly remedied.
WAYNE G.
I have been using Orb Audio Speakers since they first launched and they have been performing perfectly, there rich sound quality is second to none.
I noticed that the right side front speakers were quite, I contacted Orb Audio and they responded immediately with some test suggestions before shipping them back to Orb Audio for repair. I checked the speakers and they indeed were not working.
I shipped them back and within a week I had received them back working perfectly.
They stand behind their products and I also purchased a second system for my TV on the second floor which was a great addition, I highly recommend purchasing a system that fits your unique needs.
Satisfied customer,
Wayne G
Anthony N.
I love my Orbs!
It's always a shock to everyone that visits the sound they produce, plus the look amazing and finish off the room. Orbs were included in the room design during the renovation and they work beautifully. The customer care is also 100%. I had a few questions many years after buying them and got a same day response.
Thanks Gary!
Michael C.
I really appreciate that Orb let me repair the speaker myself rather than sending it in. However, I would only recommend that if you speaker grill is loose and you are comfortable with a soldering iron.
Ravi K.
I has coil replaced from Gary. The repair was done on time shipped back. Superb speakers. Excellent sound. I use this in Family room as center speaker on fireplace along with Paradigm tower as front and BW as surround rear. In the basement they are my center and front along with paradigm cieling speakers.. Recieved very good complements from all my friends.
Ravi
Andrew L.
Excellent repair service - comprehensive return instructions, and took less than one week to repair and ship back. If you encounter an unfortunate blown speaker situation, I definitely recommend sending for repair.
Noel
Great service and turn around time. Speaker is hood as new
Andrew O.
Thanks for making it so easy. We love these speakers, and how great to be able to easily have them repaired instead of having to buy new. Orb rocks!
George B.
After owning Orbs for over 10 years I had two fail and contacted Orb and obtained replacement parts. Orb provided very helpful advice and video on how to take the speaker apart and replace the speaker that failed.
ROY D.
Excellent customer service! Very fast repairs!
Ken C.
Super fast service, quality product.
R
Product is and always has been great. What’s even more important to me is that the service is also some of the best. Real, attentive, professional, everything you’d want when doing business with a company.
Matt R.
Gary was very helpful and instructed me on how to solder the driver. He even sent some silver solder to help! It’s a pleasure working with a company that is as passionate about hi-fi as the customers themselves.
Jeffrey J.
Great service and fast repair. I got my speaker back within 10 days including shipping. I thought the price was very reasonable as well
Jeff F.
I’ve been a raving fan of Orb Audio for over a decade. On separate occasions, about 7 years apart, I’ve had to repair two of the orbs. And on both occasions I’ve had nothing but top notch customer service. From great communication over the phone and through the website, to the timely service and shipping, it’s been nothing but a pleasure dealing with Orb Audio. Over the last few years my wife has been trying to convince me to switch to a sound bar system. But after the last repair, she’s now convinced Orb is way to go. Thank you!
Ashley C.
I have had these speakers (in one iteration or another) for 15 years. They are awesome. In addition, the people at Orb really care about their product and take the time to get it right. Well worth it.
John D.
When a freak accident (cats and remotes) took out two of my speakers I was devastated!
I have owned these speakers since 2018 and have enjoyed every minute of them. The repair was flawless, they are back up and working like new. I learned to set volume limits so hopefully it does not happen again. Great product and great service from a family business.
Dan C.
Great speakers. Have had them over 10 years. Two of them blew, and they had a quick affordable repair.
Charles L.
Everything turned out great. The only thing I thought was not so fair was the price.
jim M.
I love your product but I have emailed the company 3 times and no one will respond back to me. Its getting that way everywhere these days. All I want to know is what was wrong with my speaker? I normally like to know what I paid for. The product and repair is ok.
I just want someone to answer my question.
Jean M.
100% Satisfied with service and product
Stephen J.
Great customer service by ORB they understood time constraints and went out of their way to fit in
Andy W.
Great repair service - easy to follow instructions. Good communications - fast and efficient
Anthony M.
Great, speedy, wonderful, reasonably priced work by orb!!!!!
Shawn G.
We bought our orb audio speakers in 2007 and we've never regretted it. They're now my office sound system and provide great sound without taking up all the space of so many other loudspeakers. I had to have an orb replaced because I had played our system too loud one night and burnt one of the drivers, my bad. Repair process was easy and quick and they even reached out to offer any tips for taking better care of my speakers. I told them I just needed to pay more attention to my amp when playing at high volume making sure it wasn't clipping or the speakers were distorting. Thanks guys!
Glenn J.
I've been an Orbite for well over 10 years. I drive them with some very good hifi stuff (Cyrus) and they continue to be sensational. I have 2 pairs currently.
geoffrey d.
These guys are the best! My kids brutalized one of my Orbs, I mailed it in, and they fixed it up like new. Great customer service and turn-around time!
Eric L.
Super easy to work with.
Great speakers & great people.
Thank you!
